Shared inbox
Agents handle WhatsApp and In-App Chat in one portal — full history, contacts, and handoff in the same workspace.
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Channels
In-App Chat
Production In-App Chat: Flutter SDK, identify tokens, branded widget, session push, AI, and in-app campaigns.
Push Notifications
Visitor push for AppChat sessions on iOS and Android.
WhatsApp
Business inbox, templates, campaigns, Meta Flows, Embedded Signup, and Public API.
Instagram
Coming soonInstagram DM engagement — roadmap channel.
Messenger
Coming soonFacebook Messenger inbox — roadmap channel.
SMS
Coming soonTransactional and promotional SMS — roadmap channel.
Voice
Coming soonVoice alerts and IVR-style journeys — roadmap channel.
Applications
AI
AI bindings, knowledge training, reply queue, and follow-ups across WhatsApp and AppChat.
Audience
Contacts and conversation context across your connected channels.
Campaigns
Template and bulk messaging campaigns for WhatsApp and AppChat.
Flows & Automations
BetaMeta WhatsApp Flows today; Engagive Automations (visual workflows) expanding.
Authenticate & Verify
Coming soonOTP / 2FA messaging patterns — roadmap application.
Department
Conversational Marketing
Campaigns and AI that turn chats into conversions.
IT & Operations
Operational alerts and system messaging on WhatsApp and In-App Chat.
Conversational Care
Inbox, AI, and handoff for support teams.
Industry
Retail & E-Commerce
Orders, support, and campaigns on WhatsApp and in-app.
Government
Citizen updates and service messaging on WhatsApp and In-App Chat.
Transport & Logistics
Shipment updates and exception handling in chat.
Healthcare
Appointments, reminders, and care conversations.
Banking & Payments
Secure transactional messaging and support.
